Privacy Policy

Privacy Policy for The Alexandra Suite

1. Introduction

The Alexandra Suite is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information that you provide to us when using our website or services. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and postal address when you purchase tickets or contact us.
• Payment Information: Payment details provided during the checkout process. Please note that all payments are processed by our official payment partner, Stripe. We do not store your payment information on our servers.
• Website Usage Data: Information about your browsing activity on our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To process and confirm your ticket purchases and send you relevant order confirmations and updates.
• Customer Service: To respond to your enquiries and provide customer support.
• Marketing: If you have opted in, to send you promotional emails about upcoming events, offers, and other information we think you may find interesting. You can opt-out at any time.
• Website Improvement: To analyse website traffic and improve our services and user experience.

4. Payment Processing

• Stripe: All payment transactions on our website are processed securely by Stripe, our official payment partner. Stripe adheres to strict security standards, and your payment information is encrypted and transmitted securely. We do not have access to your full payment details, as these are handled by Stripe in compliance with their privacy and security policies. For more information on how Stripe handles your data, please refer to the Stripe Privacy Policy.

5. Data Sharing and Disclosure

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

6. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect the functionality of our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of any inaccurate information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at sales@swanleytowncouncil.gov.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Alexandra Suite
St Mary’s Road, Swanley, Kent, BR8 7BU
Email: sales@swanleytowncouncil.gov.uk
Phone: 01322-613-900